Embassy Suites Hot Springs - Hotel & Spa

We have stayed in many Embassy Suites locations nationwide, and many were originally built in the 80's & 90's. Many have been refurbished and this location is about to get a major overhaul (according to the staff...). To be fair, the Hotel, overall, is in pretty decent shape, and we would stay here again. It is the little things that are noticeably worn beyond the dated decor. Bathroom fixtures and amenities chipping, curtains with a few holes, dated bedding, etc... But it is all kept relatively clean. we would still recommend a stay here...

Great location, just a short drive to town and other surrounding attractions.

Soda fountain in lobby where you can get free soda 24hrs. Fresh made in front of you based on individual taste. Happy hour with free snacks and drinks on Christmas eve was awesome. And complimentary snacks in lobby. The open glass elevator to the 9th floor was fun for the kids but could be a little scary for those afraid of heights. Rooms are perfect for Large families with two full beds and a pull out sofa bed.

Check in was easy and one of the hotel staff texted me to make sure that we had everything that we needed. Since we were there for two days, I was contacted again by the staff to make sure everything was acceptable. I thought that was really nice customer service.